Booking Policy

To ensure we can provide you with the best possible service and secure your desired installation date, please review our booking policy:

1. Consultation & Quote: All projects begin with an initial consultation, either in-home or virtual, to discuss your needs, measure your windows, and provide a detailed, no-obligation quote.

2. Deposit Requirement: A deposit of 50% of the total quoted price is required to confirm your order and schedule your installation. This deposit covers the cost of material procurement and secures your place in our installation schedule.

3. Order Confirmation: Once your deposit is received, your order for custom blinds and shutters is confirmed and materials are typically ordered promptly. Due to the custom nature of our products, confirmed orders are non-cancellable and non-refundable. You will be responsible for the full quoted price of the order.

4. Payment Schedule:

   • Deposit: 50% of the total order value due upon order confirmation.

   • Final Payment: The remaining balance for each specific product is due upon its completion and satisfactory installation, as per the agreed-upon specifications. For multi-product orders, please refer to the "Partial Installation & Product-Specific Payment" section below.

5. Lead Times: Please note that lead times for custom blinds and shutters can vary depending on the product, manufacturer, and current demand. We will provide an estimated delivery and installation timeframe at the time of your quote. We recommend booking well in advance for time-sensitive projects.

6. Site Readiness: Please ensure the installation area is clear of furniture, personal items, and any obstructions prior to our arrival on the scheduled installation date. This allows our team to work efficiently and safely.

7. Accessibility: Please ensure our installers have clear and safe access to all windows where work is to be performed.

Order Confirmation & Rescheduling Policy

Once your order for custom blinds and shutters has been confirmed by deposit payment, it is final due to the bespoke nature of our products. This policy outlines how we handle changes related to confirmed orders and installation appointments.

1. Confirmed Orders are Non-Cancellable: As stated in our Booking Policy, once your deposit is received and your order is confirmed, the order for the custom products cannot be cancelled or refunded. You will be responsible for the full quoted amount.

2. Rescheduling Installation: If you need to reschedule your confirmed installation date, please notify us at least 48 hours in advance. We will do our best to accommodate your new preferred date based on our availability. There will be no additional charge for rescheduling, provided 48 hours notice is given.

3. No-Show Policy (Installation): If our installation team arrives at the scheduled time and date, and there is no one available to grant access or the site is not ready as per the booking policy, a trip charge of $150 will be applied, and a new installation date will need to be scheduled. The original product order remains non-refundable.

Partial Installation & Product-Specific Payment

For orders that include multiple products, our payment structure is designed to align with the completion of each individual item:

1. Individual Product Completion: If your order consists of multiple blinds or shutters, and one or more products are delivered and fully installed to your satisfaction, the remaining balance specifically for those completed products is due in full at the time of their installation.

2. Invoice for Completed Items: An invoice will be issued for the completed products, reflecting their individual cost minus a proportional amount of the initial deposit.

3. Remaining Products: Payment for any remaining products on your order will become due upon their respective delivery and installation completion.

4. No Delay: Delay in delivery or installation of one product will not delay the payment due for other products that have been completed and installed.

Customer-Directed Customizations & Warranty Limitations

Our goal is to provide you with the best possible product and installation. Our professionals are trained to provide expert advice on sizing, fit, and aesthetic considerations to ensure optimal results.

1. Professional Recommendations: During the consultation and ordering process, our team may provide recommendations regarding product specifications, including size, based on their expertise and site assessment.

2. Customer-Directed Deviations: Should a customer insist on a specific size, style, or other specification that deviates from our professional recommendation, and this deviation is noted by our team as potentially leading to aesthetic imperfections, functional issues, or reduced performance:

   • Acknowledgement: The customer will be required to acknowledge in writing (e.g., via signature on the invoice or a separate disclaimer form) that they are proceeding with the order against professional advice.

   • Warranty Limitation: The warranty on materials and workmanship will apply only to defects inherent in the product or installation process itself. It will NOT cover any aesthetic imperfections, functional issues, or performance problems that arise directly as a result of the customer-directed deviation from our professional recommendation.

   • Full Payment Required: Full payment for the project, including the non-recommended customization, is due upon completion of the installation, regardless of any aesthetic or functional outcomes directly attributable to the customer-directed deviation. Our payment terms (as outlined in the Booking Policy) remain in effect.

3. No Implied Guarantee: We do not provide any guarantee or warranty, express or implied, regarding the aesthetic appeal or functional performance of products installed based on customer-directed specifications that were advised against by our professionals.

Post-Installation Liability

Our responsibility for the product and its installation concludes upon the successful completion of the installation and your acceptance of the work.

1. Completion of Work: Upon the completion of the installation, our team will conduct a final walkthrough with you to ensure your satisfaction with the installed product(s) and workmanship. Your final payment signifies your acceptance of the completed work.

2. Customer Responsibility: After the installation is complete and the final payment has been rendered, A Lone Star Blinds & Shutters shall not be held liable for any damage to the blinds or shutters, or for any accidents, injuries, or damages to property that may occur, under the following circumstances:

   • Damage resulting from misuse, improper cleaning, neglect, alterations, or repairs performed by anyone other than A Lone Star Blinds & Shutters authorized personnel.

   • Damage caused by external factors including, but not limited to, extreme weather conditions, natural disasters, building settling, or structural defects of the property.

   • Accidents, injuries, or damages resulting from the normal operation, accidental interaction, or improper handling of the installed products by the customer or any third party.

   • Damage or failure due to normal wear and tear or aging of materials.

3. Manufacturer's Warranty: Any issues arising from manufacturing defects in the product itself will be covered solely under the terms of the original manufacturer's warranty, which will be provided to you. A Lone Star Blinds & Shutters will assist in facilitating warranty claims but is not directly liable for manufacturer defects.

Waitlist Policy

In periods of high demand, we may operate a waitlist to ensure fair scheduling for all our customers:

1. Joining the Waitlist: If our immediate installation schedule is full, you may choose to be added to our waitlist. We will require your contact information and a brief description of your project needs.

2. No Obligation: There is no charge or obligation to join our waitlist.

3. Notification: When an earlier slot becomes available due to a cancellation or schedule adjustment, we will contact customers on the waitlist in the order they joined. We will typically offer the available slot to the next person on the list and provide a reasonable timeframe (e.g., 24 hours) for them to confirm.

4. Confirmation: If you accept an offered waitlist slot, our standard booking policy (including deposit requirement and non-cancellable order terms) will apply to confirm the new date.

5. Maintaining Position: If you decline an offered slot, you will retain your position on the waitlist for future opportunities, or you can opt to be removed.

6. Estimated Wait Time: We will do our best to provide an estimated wait time when you join the list, but please note these are approximations and subject to change.

Please review these policies carefully. By paying your deposit, you acknowledge and agree to the terms outlined above.